Device Setup
If you've signup to the Ambi Climate app to setup your account and haven't received your account validation email within 1-2 hours, please check you...
Ambi Wi-Fi appears for devices that are not yet setup (does not have any valid network credentials stored) and has completed bootup succesfully. Howeve...
Here are a couple things to check: Is your router setup to broadcast 2.4Ghz network? ( Ambi Climate can only view 2.4Ghz networks, any other Wi-Fi network...
Important! Resetting Ambi Climate will wipe out the Wi-Fi credentials currently saved and stored in the device and may also wipe out the data associated wit...
Hold the reset button for 5 seconds to reset the device. The device will beep in response if it has received the reset instruction. During this time do not ...
Does your router has whitelisting? If so, please contact in-app support for your device MAC address and add it to your router settings Are there any speci...
You may be paired to an incorrect remote (For recent setups) How did you pair your device at setup? Manual Pairing - Are you using the same exact model a...
Power on to Manual mode. Adjust the temperature to a high temperature (e.g. 28C) and observe the airflow of your air conditioner or heat pump, is it reac...
If you are getting this error, you may have skipped inputting the Location name or Room name. Prior to your input, the name is showing in grey as an examp...
We collect the weather data from the device location. To do so, please enable location services and allow access when setting up. Go to phone settings ...
The error will come up if the device cannot connect to your Wi-Fi connection and times out after 2 minutes. See our troubleshooting guide here. Cont...
This error will show if the app notices that your phone cannot detect, or loses connection with the Ambi WiFi after attempted connection. Assuming this...
This error happens between the point you've connected to Ambi Wifi and before entering your network credentials for setup, because the app cannot commun...
After you have sent your home WiFi credentials through the app and the app sends it to the Ambi Climate device. Your phone will then proceed to disconnect f...
If you get this error, contact in-app support for further troubleshooting.
If you get this error, contact in-app support for further troubleshooting.
This error happens when your device cannot be verified at the last stage. Contact in-app support for troubleshooting.
This error happens when the app disconnects from Ambi Wifi after initial connection. Power cycle the Ambi Climate device and try setup again. If the se...