Remote Compatibility

Why are some of the remote features missing?
If you've used Auto Pairing to match your remote, you are using an alternative remote that is similar to yours. Sometimes different brands share the sam...
How do I stop Ambi Climate from reacting to other IR transmitting devices?
Ambi Climate has an IR receive feature. If you find your Ambi Climate is beeping and reacting to signals that isn't your remote or controlled by you, cl...
Why do I need to remote pair?
Ambi Climate sends the same infrared signals to your air conditioner or heat pump as your remote control. To do that, it needs to be paired to the remote mo...
I'm trying to Auto Pair but it's not responding!
Ambi Climate and your mobile phone must be connected to the same wireless network (e.g. your home WiFi) for the pairing to proceed.
Is my remote not compatible with Ambi Climate? My air conditioner or heat pump is not responding!
If your remote model is not listed in Manual Pair or you were suggested remotes that did not effect a beep sound from your air conditioner or heat pump in A...
How do I know if I'm paired to the correct remote?
Test your pairing in Manual mode as this mode reacts the same as your remote control. Select manual mode Change to a low temperature setting and obser...
What happens if I use my physical remote (IR receive feature)?
Ambi Climate has a function where it can pick up other IR signals in the room so that you can continue to use your physical remote in conjunction with the a...
What if my current pairing has features that my air conditioner or heat pump doesn't have?
If you notice that your current pairing has modes, fan, louver or swing settings that you don't have, leaving features in the pairing will mean that our...
What is a power toggle remote?
Some remotes do not have unique power states. We call these Power Toggles.  The only drawback to remotes we support that have power toggles is that if t...
I have a display on my air conditioner or heat pump and it's showing in wrongly showing in Fahrenheit/Celcius
If your air conditioner or heat pump has a display, it will show the temperature settings in the temperature unit of the signals sent. Most of our remotes a...
What is a capture call?
Capture call enables us support your remote model directly by capturing the signals through your Ambi Climate device with your help during a call. You w...
Why switching On switches Off my air conditioner or heat pump and vice versa?
If when you select On, your air  conditioner or heat pump switches off and if you switch off it switches on, then you may have a power toggle remote.  W...