Occasionally, users may face internet connectivity or server availability issues while using the Ambi Climate app. 

"Check your internet connection" error message:

If you see the "Check your internet connection" error message, it means that your device failed to connect to our server. Follow these steps to troubleshoot the issue:

  1. Check Device and Power:
  • Ensure that your Ambi Climate device is connected to a power source.
  • Verify that the device is powered on and operational.
  1. Verify Internet Connectivity:
  • Use a smartphone or tablet to check if the Wi-Fi network your device is connected to has internet connectivity.
  • Make sure that other devices connected to the same network are able to access the internet.
  1. Power Cycle the Device:
  • Power cycle your Ambi Climate device by turning it off and then on again.
  • Wait for a few moments to allow the device to reconnect to the Wi-Fi network.

"Server is down" error message:

If you see the "Server is down" error message, it indicates that our server is currently undergoing maintenance or experiencing an outage. Follow these steps:

  1. Wait for Server Recovery:
  • Do not reset or power cycle your Ambi Climate device during this time.
  • Your device will automatically reconnect to the server once it becomes operational.
  1. Power Cycle the Device (if necessary):
  • If your device remains disconnected even after the maintenance window is over, power cycle it by turning it off and then on again.
  • Allow some time for the device to establish a connection with the server.

If you require further assistance or have any uncertainties, please reach out to us by sending an in-app message or emailing us at support@ambiclimate.com. We will be glad to assist you.