Hold the reset button for 5 seconds to reset the device. The device will beep in response if it has received the reset instruction. During this time do not unplug or interrupt the process otherwise the queued reset action will be dismissed. If it was in bootup when you attempt to reset, it will wait until it has finished bootup before it will proceed with the reset. If it was already bootup, it will reset and reboot. Once it's completed bootup, you may setup your device. See here for LED flashing sequences.
If you cannot hear a beep:
- Power cycle the device
- Let it rest for at least 30 seconds
- Hold the reset button for 5 seconds
If you have any problems, contact in-app support.